Shipping Policy

Processing Times

All orders are processed within 3 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

If the shop is in 'Vacation' mode, the amended processing times will be clearly stated on the website's announcement bar.

Once your order is shipped, you will receive a shipping confirmation. Please note, as we aim to have orders processed efficiently, all sales are final and no cancellation for any items will be accepted.

Domestic Shipping (Australia)

For Domestic standard post, once the order has been dispatched via letter post and it will take up to 2-6 business days to arrive. If you're located within Victoria delivery will take approx. 2-4 business days. Interstate orders will take approx. 3-6 business days. You can use this tool to get an estimate on the expected delivery date, based on your order dispatch date.

If you have selected Registered post, you will receive a tracking number when your order has been dispatched. The above expected delivery dates still apply. Within Australia, Registered post will have both tracking and signature on delivery.

If you have selected Express post, once the order has been dispatched via letter post and it will take up to 1-4 business days to arrive. You will also receive a tracking number when your order has been dispatched. 

In the event of non-delivery of an order for which Registered or Express post has been selected, the circumstances fall beyond our purview. Please contact Australia Post directly for assistance in locating your order. Should the situation arise where the order is undelivered and subsequently returned to our facilities, we will initiate a refund for the order value, exclusive of associated shipping costs. 

International Shipping

For International shipping, once the order has been dispatched it will take up to 15-30 business days to arrive. Please note delivery timeframes are estimations and overseas disruptions can result in deliveries taking longer than usual. You can use this tool to get an estimate on the expected delivery date, based on your order dispatch date.

If you have selected Registered post for an international order, your package will require a signature on delivery and is not tracked.

If you have selected Tracked post, you will receive a tracking number when your order has been dispatched. 

If you have selected Registered or Tracked post and the order is undelivered this is beyond our control. Please contact your postal service to locate your order. If the order is undelivered and returned to us, we will refund the order excluding the shipping costs.

In the event of non-delivery of an order for which Registered or Tracked post has been selected, the circumstances fall beyond our purview. Please contact your local postal service directly for assistance in locating your order. Should the situation arise where the order is undelivered and subsequently returned to our facilities, we will initiate a refund for the order value, exclusive of associated shipping costs. 

Customs Fees

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and you may get customs fees when they arrive in your country.

Contact

In the unlikely event that you do not receive your order after these estimated delivery timeframes, please contact us at hello@happymailstudios.com